Terms & Conditions
This website, www.campersandgear.com ("Website"), is hosted by Dreamhost.
By using this Website, you agree to be legally bound by all the terms and conditions contained herein. By using this Website, you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Website. In addition, when you use any current or future version of this Website or any other Campers & Gear Website, you also be will be subject to the terms and conditions of this Agreement.
We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Website following any such modification constitutes your agreement to the terms of the modified Agreement.
Campers & Gear reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Campers & Gear believes that user conduct violates applicable law or is harmful to the interest of Campers & Gear or any of its associates or affiliates. Campers & Gear does not guarantee that prices shown for third-party products are current or have been changed since posted on this Website.
Campers & Gear™ is a registered trademark of Campers & Gear LLC. in the United States. All rights are reserved with regard to the aforementioned trademark and other trademarks of Campers & Gear which may not be included or any reason.
All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all Campers & Gear or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Campers & Gear, LLC. or its respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on this Website confers on you any license or right under any patent or trademark of Campers & Gear, LLC. or any third party.
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This Website and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of this Website, or use the contents of this Website in litigation, or for any commercial or promotional purposes, without the express written consent of Campers & Gear, LLC. or its lawful successors and assigns. For usage permission, contact us.
Campers & Gear grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Campers & Gear. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.
Neither this Site nor any portion of this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Campers & Gear. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Campers & Gear and our affiliates without express written consent. You may not use meta tags or any other hidden text using Campers & Gear' name or trademarks without the express written consent of Campers & Gear. Any unauthorized use terminates the permission or license granted by Campers & Gear.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any page of Campers & Gear so long as the link does not portray Campers & Gear or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Campers & Gear logo or other proprietary graphic or trademark as part of the link without express written permission.
This Site may contain hyperlinks ("links") to Web Sites operated by persons or entities other than Campers & Gear ("third-party Web Sites") or to co-branded Web Sites operated by a third party, including affiliates ("co-branded Web Sites"). We provide such links for your reference and convenience only. A link from Campers & Gear to a third-party Web Site does not imply or mean that we endorse the content on that third-party or co-branded Web Site or the operator or operations of that Web Site. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Web Sites to which you might link from our Site. Campers & Gear IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEBSITE OR CO-BRANDED WEBSITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEBSITE OR CO-BRANDED WEBSITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.
You agree to comply with all applicable law in connection with your use of the Website, and such further limitations as may be set forth in any written or on-screen notice from Campers & Gear. As a condition of your use of the Website, you warrant that you will not use the Website for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this Website or any co-branded website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Campers & Gear or any co-branded website at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
By using this Website, you agree not to violate or attempt to violate the security of the Website, including, without limitation, actions such as:
Accessing data not intended for you or logging into a server or account that you are not authorized to access; Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, "flooding," "spamming," "mailbombing," or "crashing" the Website; Sending unsolicited email, including promotions and/or advertising of products or services, and Forging any TCP/IP packet header or any part of the header information in any email or posting.
All products purchased from this Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Campers & Gear. Title to products purchased on this Website, as well as the risk of loss for such products, passes to you when Campers & Gear delivers these items to the carrier.
Campers & Gear attempts to be as accurate as possible in describing its and third-party products and prices. We do not warrant that product descriptions, pricing, or other content of this Website are accurate, complete, reliable, current, or error-free. We reserve the right to cancel an order for any reason. We have made every effort to display as accurately as possible the colors of our products that appear on this Website. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate.
WARNING: Some aspects of overlanding and related activities, including but not limited to off-road driving are potentially hazardous and dangerous. Any person using our equipment that we sell or market for in any manner is personally responsible for learning the proper techniques involved, and assumes all risks and accepts full and complete responsibility for any and all damages and injury of any kind, including death, which may result from the use of any equipment purchased through Campers & Gear.
This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of the United States of America and the State of Colorado, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of Colorado. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.
You agree to defend, indemnify, and hold harmless Campers & Gear, LLC. and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney's fees and other legal expenses, and judgments of any kind of nature, incurred by Campers & Gear, LLC. arising out of or relating to your use of the Website, your violation of this Agreement, or your violation of any rights of another.
We may discontinue this Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of this Website at any time for any reason, without notice. We may discontinue or restrict your use of this Website at any time for any reason, without notice.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Campers & Gear as a result of this Agreement or your use of this Website. Nothing contained in this Agreement is in derogation of Campers & Gear' right to comply with governmental, court, and law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Campers & Gear with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
The failure of Campers & Gear to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.
If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
This Agreement is the entire and final Agreement regarding our Website and its content and supersedes any prior or contemporaneous communications between Campers & Gear and you regarding our Website and its contents.
All rights not expressly granted herein are hereby reserved.
23Zero product sales Terms & Conditions
If you choose local pick up, our warehouse is located 3760 Monarch Street, Frederick Colorado 80516. Tents can be picked up from 9 am to 4 pm by appointment.
Shipping for Rooftop tents provided by us is by way of Truck freight on a custom-made skid to protect your new tent and generally USP or USPS for smaller items. Freight is not free, and if you find somewhere that offers free freight rest assured it is built into the price of the product and perhaps even a quality difference to allow it. We prefer to make the best product we can be transparent on the cost even though we still subside it.
Shipping is offered for the Lower 48 States of the USA only.
For Alaska and Hawaii, please call or email for a quote.
23Zero subsidizes the freight offered for Roof Top Tents and Large Awnings.
Freight prices fluctuate and all shipping charges will be calculated at checkout.
Lift Gate Delivery
We offer a lift gate service at your expense as these are large and heavy items and do not recommend attempting to handle with one person only.
• Lift Gate is an additional – $65
Additional LTL Freight Shipment Information
Your shipment is being transported via freight truck, and we wanted you to be aware of your rights and responsibilities as the end recipient (from here forward known as the “consignee”).
There are a lot of things that can happen between us and your delivery location; therefore, we are asking you to do a very small amount of work to protect yourself and us.
When your item is ready to be delivered, the freight carrier will contact you to arrange delivery. If for any reason your shipment cannot be delivered (including but not limited to an undeliverable address, no liftgate requested in advance, a responsible party is not available to sign for the shipment or inability of the carrier to contact or otherwise arrange a delivery appointment with you), you are responsible for any return freight charges or storage fees incurred.
To ensure that you are receiving what you ordered, and in acceptable condition, the National Claims Council Regulations specify that you must inspect, examine, and inventory your shipment as it is unloaded. Freight shipments cannot be just left at the delivery location, therefore making and keeping your delivery appointment is highly important.
On arrival, inspect the shipment immediately for obvious signs of damage.
Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Then call the freight company to report any problems.
You should open cartons and containers.
If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill, or the liability to prove that the delivering carrier did the damage becomes your responsibility.
Try not to get intimidated by the driver.
They cannot leave until the Bill Of Lading, or Freight Bill is signed (regardless of how much of a hurry they are in or how late they may be. The carrier’s driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier’s freight bill. When you’ve determined that the condition and quantity of your freight is acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Bill Of Lading or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.
Your signature on the delivering carrier’s freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you do not inspect before signing, you are for all practical purposes, waiving the right to collect on a damages claim even if the damage is discovered later (known as concealed damage).
If there is discovered damage:
If the box, crate, or merchandise is visibly damaged, refuse the delivery and contact us immediately to request a Return Authorization number so the merchandise can be shipped back to its origin at no charge. Please also notify us of the situation as quickly as possible so we can follow-up on our end to assist with any required procedures.
If there is concealed damage:
Although we strongly recommend inspecting the shipment prior to signing the delivery receipt, some still do not do so. If the consignee or their representative sign for the shipment, and then at a later time discover that there is some damage not noticed at delivery (called “concealed damage”), then a claim will need to be filed by the consignee against the freight company – as a shipment is technically the property of the consignee once it is loaded onto a freight truck, it is the consignees responsibility to pursue a damage claim for replacement or compensation.
In the event of concealed damage, it is vital that you immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not move the item, but call the carrier and report the damage. They will begin a concealed damage claim and ask for an inspection. You must also notify us so that we are aware of the situation and can be of assistance if required. The inspector will determine if the damage was possibly carrier caused.
Please note: If the consignee has signed for the shipment indicating there was no damage noted at time of receipt, the consignee would then have to take up their claim with the freight carrier if concealed damage becomes apparent after receipt. Many people order products in advance of need, and wait until it is to be installed to finally check the condition of the product (sometimes weeks or even months have passed) in these situations, it is the consignee’s sole responsibility to contact the freight carrier and pursue a claim.
Remember: in cases of concealed damage, if you signed the document saying everything was OK, a report and a claim must be filed with the carrier immediately – the sooner concealed damage is discovered and reported, the better.
Additional points to consider:
• Whenever signing for freight, always write, “SUBJECT TO INSPECTION.”
• Whenever possible, inspect the freight before you sign.
• Note on the freight bill any visible damage at the time of delivery (i.e., box corners crushed, tears, rips, slices, marks, etc.) be specific.
• If you suspect internal damage, open immediately.
• Even if no damage is suspected, open the carton(s) within 24 hours and make a thorough inspection.
• After noting the freight damage on the bill of lading, you must call the carrier, and also notify us of a damaged shipment. We will ask you to fax us a copy of the bill of lading that notes the freight damage.
• Hold all damaged goods and their packaging materials, in the original location, for inspection by the carrier.
Further measures that may help in the claim process include the following:
• Taking digital photography of the damage. If possible, photographs of the equipment still on the truck will limit your liability.
• Report the damage to the carrier and request they start a claim. Preferably, the call should be made before the driver leaves the site. Then, notify us.
• Request an inspector.
• Keep a copy of the Bill Of Lading or Freight Bill, noting the damage and the driver’s signature.
It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. You have heard the term “FOB” (Freight On Board) – this term simply means that once the carrier picks up the material from the factory/supplier, the factory/supplier is no longer responsible for the material.
If you have someone signing the freight bill for you, for whatever reason, they are acting as your representative; you should inform them that they should check for missing or damaged items. If the freight is signed for without notating damaged or missing pieces, it is almost impossible to get the freight companies to take responsibility.
We realize this can be a time-consuming process, but much of the hassle can be eliminated with prompt, well-documented action with the carrier.
We cannot be held responsible for freight damage or missing pieces; we will help you deal with the freight company, but you must call the freight inspector, and you must file the claim. Ultimately, it is the Freight Company’s responsibility to deliver the shipment in good condition, and it is the consignee’s responsibility to inspect and sign for the products and notate any missing or damaged pieces.
Please note: Recent changes have been made to the National Motor Freight Classification (NMFC) rules regarding concealed damage notifications. As of Saturday, April 18, 2015, the National Motor Freight Traffic Association (NMFTA) has reduced the time shippers are allowed to report concealed damage to the carrier from 15 days to 5 days. This applies to all LTL shipments. This means that if you fail to report concealed damage within 5 days, it will result in your inability to file a freight claim with the carrier.
All purchase are final unless there's an issue with the product that falls under the manufacturers warranty policy. Under special circumstances Campers & Gear, LLC may determine that a return is granted then the customer will be responsible for the original shipping cost plus the return shipping cost and a $200 restocking fee.